Our reservation policies are as follows:
24 hour advanced reservation required
Camping Adventures requires a two (2) night stay and a three (3) to four (4) night minimum stay during holidays and special events. Two day pricing (outside of holidays) is only for Lake Casitas, Ventura RV Beach Resort, Leo Carrillo, Sycamore Canyon Camp ground, and Thronhill Broom. All other camp grounds are a three to four night minimum due to delivery times and proximity. Cachuma Lake and Live Oak Camp Ground is a four night minimum from May – November for all time periods.
A $250.00 security deposit is required for each trailer rental. This security deposit covers the cost in the unfortunate event there is damage done to the inside or outside of the trailer during your stay. Customers will be notified before charges are taken from the credit card on file.
Camping Adventures is unable to provide refunds for any reason. This includes but is not limited to: late arrivals, early departures, bad weather conditions or personal emergencies.
Camping Adventures gladly accepts the following form of payments: money order, cashiers check, Visa, MasterCard, and cash (only for 2nd half of payment and upon delivery). We will accept personal checks for the first half of payment only and as long as the reservation is made more then 30 days in advance. A $25.00 fee will be charged for all returned checks.
For reservations made more than 30 days in advance, 50% of the total amount of your stay will be charged 30 days prior to your scheduled arrival date. If the reservation is made does not allow 30 days, 50% is due the day the reservation is made and is non-refundable. The remaining balance is due two (2) weeks prior to scheduled arrival date. If the reservation is made less then a week from arrival date, the total amount is due the day the reservation is made and is non-refundable.
If you must cancel your reservation, please notify someone in our office. Failure to return signed reservation form does not automatically cancel your reservation. All cancellations must be made 60 days prior to your scheduled arrival date to have your down payment completely refunded. If you cancel less then 60 days from reservation date or reservation does not allow 60 days, your 50% due is non-refundable. If you cancel your reservation two (2) weeks prior or less, the full amount is non-refundable.
If you must cancel your reservation and do not want to lose out on the money you have put toward your vacation, Camping Adventures offers a rescheduling policy. If you have cancelled your reservation and you are less then 30 days from your arrival date, you can reschedule your reservation for a $50.00 fee. The amount that you have put toward your reservation will be applied to your next reservation with Camping Adventures. Customers have one (1) year from the date the reservation was cancelled to reschedule the reservation. After one (1) year, the reservation and amount paid becomes forfeited.
Check In Policy
Delivery times are generally between 2:00 p.m. and 5:00 p.m. daily. When your balance is charged two weeks prior you will be asked for an ETA of when you would like to arrive. Two days prior a delivery time is confirmed with you based on logistics, when your reservation was made with Camping Adventures and preference. Once a delivery time is scheduled it may be difficult to adjust. Often times multiple deliveries are scheduled on the same day. If your time is pushed back it would change other customers times. Camping Adventures has had a great track record of delivering one time or early. I strive to be punctual and do not like to have customers waiting on deliveries. If you are a person who runs late please do not request us to arrive earlier then your planned arrival time.
We will deliver and set up the Trailer at the rental location on the Rental Period Start Date and pick up the Trailer upon completion of your Rental Period. At the time of delivery, one of our staff members will provide you with an orientation to show you the safe and proper use of the Trailer and its features. Additionally, the orientation will provide a summary of the campground rules and prohibited uses of the Trailer. The Trailers will include instruction booklets which will explain the operation of the Trailer and its features. The orientation process can take up to one (1) hour. Please allow yourself enough time. If you arrive later than 30 minutes past your scheduled orientation then you may have to have the orientation done over the phone. Customers tend to have a better experience if they can see in person how the trailer functions.
Trailers are all backed into the parking spots. If you have two sites next to each other Camping Adventures CAN NOT park the trailers with the doors facing each other.
You are required to do a basic clean up at the end of your stay. The Trailer must be returned without damage and the inside must be clean prior to check out (dishes washed, dried, put away, trash removed, floors swept, and counter-tops wiped clean). Failure to return without damage and/or in an unclean state will result in additional charges that may be deducted from the Security Deposit and, if necessary, additional charges may be made to your credit card.
No Smoking Policy
There is NO smoking in any of the Trailers. If the Trailer is returned with any kind of smoking odor or other evidence of smoking, it will result in the forfeiture of the security deposit plus any additional charges in cleaning and/or repair.
You will have a maximum of one (1) dogs per Trailer. No other types of pets are allowed in the Trailer. Each dog requires an additional fee of $10 per day rental fee and an additional security deposit of $100 per dog. Dogs must not be left unattended in the Trailer at any time. You are responsible for any and all damage caused by dogs in the Trailer while it is in your possession. Dogs are not allowed on the Trailer furniture. Additional cleaning and/or repair fees will be charged for dog hair on furniture or staining or soiling caused by dogs.
No Re-Supply Policy
The Trailer comes equipped with fresh water, and grey and black holding tanks. If you are camped in a non-hookup site, it is your responsibility to ensure that these resources last your entire stay. We will not provide additional water, holding tank capacity, propane, or batteries during your rental period. Although you are urged to conserve water you do need to use enough water to flush the toilet paper down. If you do not use water while flushing the toilet, it will clog at the top. If the toilet clogs you may need to find a stick to push down the TP that is suck.
Equipment Malfunction Policy
The A/C, coffee maker, generator, awning, radio, microwave, television, DVD, jacks, etc are convenience items. If any malfunctions should occur with any of these items, no compensation will be made to you. For assistance, you are advised to consult the informational material or call 805-797-7460.
If your Trailer is equipped with a generator, Camping Adventures will provide one (1) full tank of fuel. The generator is not to be used more than 4 hours per day, excess use will result in additional charges. You are not required to refill the tank at the end of your stay. The generators are typically the Honda 2000 and will not run the AC. If you want AC during your rental please book a site with electrical capabilities. Most camp grounds only allow the generator to operate from 10:00 am to 8:00 pm. Outside those hours you will be asked to turn the generator off.
Camping Adventures is not a substitute for a Hotel, Motel, or Condominium. Keep in mind these are Trailer Rentals. Our goal is to enhance your camping adventure and provide shelter from the great outdoors and to enhance your camping experience. If your expectation is to have the AC run all day while watching TV or movies than a hotel maybe a better fit.